Refund policy
At Beanosaur, we are committed to delivering high-quality products and ensuring customer satisfaction. Due to the nature of our products, we maintain a strict no-return policy except under specific conditions outlined below.
1. No Return Policy
All sales are final. We do not accept returns or exchanges for reasons such as:
- Change of mind
- Personal taste preferences
- Ordering mistakes made by the customer
We encourage customers to carefully review product descriptions before purchasing.
2. Damaged or Incorrect Items
We only offer replacements or refunds under the following conditions:
- The item received is damaged upon arrival, or
- The item received is incorrect (not what was ordered)
To be eligible, you must:
- Contact us within 48 hours of receiving the product
- Provide clear unboxing video evidence (from unopened package to product condition)
- Ensure the product remains unused and in original packaging
3. Resolution Options
If your claim is approved, we will offer one of the following:
- Replacement shipment (preferred option), or
- Partial or full refund, depending on the case
We reserve the right to determine the appropriate resolution.
4. Non-Eligible Cases
Claims will not be accepted if:
- No unboxing video is provided
- Request is made after 48 hours of delivery
- Product has been opened, used, or altered
- Damage is caused by improper handling after delivery
5. Shipping Costs
- Original shipping fees are non-refundable
- For approved cases, we will cover the cost of replacement shipping
Final Note
By placing an order, you acknowledge and agree to this policy. This allows us to maintain product integrity and ensure fairness for all customers.